Virtual Signing FAQS:
1. What is the virtual signing?
The Virtual Signing has been a staple of ApollyCon since the very first year. The idea was that readers who cannot attend the event could still get signed books from their favorite authors. Now it has also morphed into something attendees and even authors use so they know they’ll definitely get signed books by authors they don’t want to miss.
2. When is it open?
The store will open on Sept. 25, 2019 and close on January 10, 2020.
3. When will books be shipped and arrive?
After ApollyCon 2020 happens (think the week of March 30, 2020).
Because we ship so many packages at once, books can be rerouted in strange ways and delayed. Please allow until April 15, 2020 for books to arrive.
4. Is it open internationally with USPS?
Unfortunately, no. Due to increased shipping prices overseas and issues with international orders the last 3 years, we will no longer be offering the international option. If you live internationally and wish to place an order for books, please have them shipped to a US forwarding address/service or a friend in the US.
If you live outside of the US and want to use your own FedEx or UPS account, we can mail that way, but you are responsible for all charges incurred. Please email us at email@example.com to discuss this.
5. Can you ship media mail because it’s cheaper?
We wish that was possible, but with the small time frame we have to sort, sign, package, and ship books, pre-paid flat rate packages are the easiest and most efficient for us.
6. Does my package include tracking and insurance?
Yes! All packages include insurance and tracking. Please note that we do not share email out tracking information on packages (mostly because by the time we typed out emails to everyone with their own unique tracking codes, your package will have most likely arrived). In the event your package is lost, we will make every effort to follow up with the postal service and get you your goodies.
7. What if my items are lost and/or damaged?
That’s the benefit of insurance and tracking with priority shipments. You will be able to file a claim and recoup your money.
8. I have my own FedEx or UPS account – can you ship my books using that?
We can on a case-by-case basis. Please email us at firstname.lastname@example.org for more info. This is also an option for international people who are willing to cover the shipping expenses via UPS/Fed Ex.
9. There’s a book I want to order and I don’t see it in the virtual signing shop – can you order it?
Yes and no. We’ve been told we can only obtain the titles listed in the store from the bookseller, but newer indie titles or titles that have changed release dates may be added at a later time when the info becomes available. If you’re unsure, feel free to email is: email@example.com
10. What’s the refund policy?
-All orders are fully or partially refundable until Jan. 11, 2020 at 11:59 EST. The bulk order will be placed on January 12, 2020 and is non-refundable.
–If an author cancels before Jan. 10, 2020 you will be refunded for their titles placed in your order.
–If an author cancels after Jan. 10, 2020 you will be sent the book either unsigned or with a signed bookplate. Unfortunately once we place our bulk order, titles in it are non-refundable. ApollyCon isn’t Amazon or B&N or any other store that has a built in overhead for product losses – we have no way to absorb the costs of this. We will make every attempt to ensure you at least receive a signed bookplate with your order if an author cancels their appearance after the order date, but ultimately it depends on if the author is able and/or willing to provide them in a timely fashion.
11. Why is my cover different?
Due to printers and publishers and the way stock is handled, we do occasionally receive a cover that varies from what we advertise. Kinda like Amazon. We can’t always guarantee the cover, especially for indie titles.
12. Can I order books from the virtual signing if I’m attending the event?
Absolutely! We’ve noticed in the last few years that attendees and even authors are ordering books via the virtual signing so they know for sure they’re getting signed books from their favorite authors with the benefit of not having to ship books back home.
13. Is there an onsite pick up option?
At this time, we offer onsite pick up for the following authors, as they will be restricted for signings due to circumstances beyond our control:
-J.R. Ward titles (all books will be hand signed, but not personalized) with the exception of the early release of THE SINNER, which the Warden will personalize.
–Sarah J. Maas titles may be picked up onsite. All books will be signed AND personalized.
–To participate in the onsite pick up option, please place your order (be sure to specify any personalization in the comments when ordering via the website) then email firstname.lastname@example.org with your order number to have your shipping costs refunded by Jan. 10, 2020.
14. Why can’t I get Sarah J. Maas hardcovers shipped to me?
After a lot of back and forth discussions with the team, it honestly just isn’t feasible to ship hardcovers of Sarah’s books because they’re so massive. The exceptions to the hardcover rule are Crescent City, Throne of Glass series miniatures, Throne of Glass Special Edition, and A Court of Thorns and Roses Special Edition. These CAN be mailed in the US.
Please note that all SJM hardcovers ARE available for onsite pick up. So if you really want them, you can ask an attendee to grab them for you and ship them out.
15. Are there unlimited copies of books?
Sometimes we do put caps in place per the request(s) of an author. JR Ward will sign a limited amount of her backstock titles, but there will be no cap on THE SINNER, which is being released early for Apollycon.
Additionally, should we be made aware that a stock on books are running low from the bookseller, we may remove them from the virtual signing to ensure all orders placed receive their book without notice.
16. What if there is a problem with my order?
If there is an issue with your order(s), you must contact us via email by April 30, 2020. Please note: filing a false/fraudulent PayPal claim will result in being banned from future virtual signings, and possibly future ApollyCon events.
If you have any other questions, feel free to email us at: email@example.com